Solus is dedicated to a quality policy that will ensure its products and service fully meet the requirements of its customers at all times. Solus aims to achieve a high level of customer satisfaction.
Solus’s quality policy is to identify and comply with its customers’ needs and to continuously look at ways to improve the product and service supplied. Solus aims to provide a high level of service with minimum cause for complaint. If complaints are received Solus aims to ensure that corrective action is taken in a timely manner and that preventative action is also taken to try and eliminate recurrence of the complaint.
In order to meet its quality policy requirements Solus staff at all levels are given training so that they fully understand the quality procedures and are able to perform within them.
Solus complies with the requirements of ISO 9001:2008 for its supply of laboratory test kits and automatic analysers together with repair and maintenance service.